Greetings! valued users:

We received a few reports saying that the current incident has come to an end, thus we are announcing the approximate schedule of the service accessibility recovery in China:

Server Included Service Recover before
1.GIA.HK Platinum, Regional Pass - Hong Kong - Recovered -
1.SGTEL.SGP Gold, Regional Pass - Singapore - Recovered -
1.SB.JP Platinum, Regional Pass - Japan - Recovered -
1.HKG.LAX.US Relayed Service - HKG-LAX - Recovered -
2.CMI.HK Gold Select - Recovered -
1.IIJ.JP Gold, Regional Pass - Japan - Rerouted -
2.IIJ.JP Gold Select - Rerouted -
1.GIA.US Platinum, Regional Pass - US-A - Rerouted -
2.GIA.US Platinum, Regional Pass - US-B - Recovered -
1.QDN.US Gold, Regional Pass - US-A - Rerouted -
2.ZEN.US Gold, Regional Pass - US-B - Rerouted -
3.GIA.US Gold Select - Rerouted -
1.CMI.HK Gold, Regional Pass - Hong Kong Oct 25
1.SGGS.SGP Platinum, Regional Pass - Singapore - Recovered -
2.SGGS.SGP Gold Select - Recovered -

If you wish to speed up the recovery of any specific node or have any questions, please open a support ticket to contact us!

Recovered vs. Rerouted:

Recovered: Fully functional, without any performance decrease.

Rerouted: Functionally recovered, performance may be deduced.



Monday, October 7, 2019

« Back