Greetings! valued users:
We received a few reports saying that the current incident has come to an end, thus we are announcing the approximate schedule of the service accessibility recovery in China:
|Server||Included Service||Recover before|
|1.GIA.HK||Platinum, Regional Pass - Hong Kong||- Recovered -|
|1.SGTEL.SGP||Gold, Regional Pass - Singapore||- Recovered -
|1.SB.JP||Platinum, Regional Pass - Japan||- Recovered -|
|1.HKG.LAX.US||Relayed Service - HKG-LAX||- Recovered -|
|2.CMI.HK||Gold Select||- Recovered -|
|1.IIJ.JP||Gold, Regional Pass - Japan||- Rerouted -
|2.IIJ.JP||Gold Select||- Rerouted -
|1.GIA.US||Platinum, Regional Pass - US-A||- Rerouted -
|2.GIA.US||Platinum, Regional Pass - US-B||- Recovered -
|1.QDN.US||Gold, Regional Pass - US-A||- Rerouted -
|2.ZEN.US||Gold, Regional Pass - US-B||- Rerouted -
|3.GIA.US||Gold Select||- Rerouted -
|1.CMI.HK||Gold, Regional Pass - Hong Kong||Oct 25|
|1.SGGS.SGP||Platinum, Regional Pass - Singapore||- Recovered -|
|2.SGGS.SGP||Gold Select||- Recovered -|
If you wish to speed up the recovery of any specific node or have any questions, please open a support ticket to contact us!
Recovered vs. Rerouted:
Recovered: Fully functional, without any performance decrease.
Rerouted: Functionally recovered, performance may be deduced.
Monday, October 7, 2019